Automate support workflows with WhiteLotus AI.

WhiteLotus AI provides efficient and personalized customer support 24/7, enabling businesses to handle high volume of tickets in real-time right from your support ecosystem.

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Why choose us

WhiteLotus AI gets your business up and running with customer service workflows with rich set of features.

ITSM/CRM integration

WhiteLotus fits right into your ITSM ecosystem such as Zendesk, Freshdesk etc. In addition, we provide white-glove customization for your existing ecosystem.

Reduce communication delays due to incomplete information

WhiteLotus prompts the user to provide all the information to drive quicker resolution.

Tracking Metrics

Leverage built-in metrics in WhiteLotus portal to improve efficacy and performance.

Third party tool and script integration

Our ability to automatically invoke any SRE/DevOps tools right from your support ecosystem for seamless integration.

Increase L1 & L2 support throughput

WhiteLotus handles the banalities so your agents can better serve your customer.

Advanced Triage

Our Gen AI will generate insights to help solve complex issues.

ITSM Integration

Integrate WhiteLotus AI into your platform.

Natural language processing (NLP) capabilities for understanding and responding to customer tickets. Predefined responses for common queries and the ability to learn from interactions to improve future answers. Seamless handoff to human agents when necessary, ensuring a smooth customer journey. Integrates seamlessly into Zendesk, Freshdesk.

Automated search and retrieval of relevant articles from the knowledge base

Integration with enterprise-specific Knowledge Bases for enhanced problem-solving.

Use Gen AI to understand the context of a query and provide accurate answers based on matching content in the knowledge base.

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ACTIONABLE INTEGRATIONS

Actionable interaction using API integrations.

Our Gen AI customer service product offers customized API integrations/webhooks, enabling businesses to extend the capabilities of our solution beyond basic interactions. These extensions allow for more complex workflows and integrations with external systems, such as licensing, CRMs or custom devops/SRE scripts

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ANALYTICS

Customer Portal for Metrics and Advanced Features.

Our advanced customer portal provides users with easy access to a wide range of features, enabling them to manage their interactions with our AI agentic APIs more efficiently.

Our portal offers real-time metrics tracking through an intuitive dashboard, allowing businesses to monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.

Users can customize the dashboard to display specific metrics, 3rd party integrations and settings that are most relevant to their business.

The portal also provides access to historical data, enabling businesses to identify trends and make data-driven decisions.

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FAQs

How does WhiteLotus AI interact with the Knowledge Base and ticketing system (ITSM/CRM)?

WhiteLotus AI uses natural language processing to understand and retrieve relevant information from the Knowledge Base to answer customer queries and respond to issues. WhiteLotus AI can learn from each interaction and update the Knowledge Base to improve future responses. It can also look at historical information from the tickets and retrieve appropriate data from the context in addition to KBs to provide tailored responses for complex customer issues.

Which ITSM/CRM platforms does WhiteLotus AI integrate?

WhiteLotus AI can be integrated with ITSM platforms like Zendesk, Freshdesk etc using APIs, allowing it to access and utilize data from these platforms. Our AI support agents will be available to install from the respective marketplace. In addition, if customers have specific requirements to integrate into another large ITSM/CRM ecosystem, we can help with that customization as well.

What advanced features are available in the WhiteLotus AI customer portal?

The customer portal provides features like real-time tracking of cases, metrics dashboard for performance analysis, extensions via customized webhooks for enterprise-specific integrations. WhiteLotus AI will also determine intent for a given ticket/case and can trigger specific actions.

What Gen AI models are used by WhiteLotus AI?

Currently WhiteLotus AI uses OpenAI models in our workflows to understand and respond to customer service issues. WhiteLotus AI will deploy a bespoke fine-tuned LLM model by learning from historical data and adapting to the specific needs and context of your customer support if desired.

How does WhiteLotus AI ensure the security of customer data?

WhiteLotus AI uses encryption at rest as well as in transit and secure protocols to ensure the safety of customer data.

What measures are in place to protect customer privacy?

WhiteLotus AI follows strict privacy policies and complies with data protection regulations. It only collects necessary data and does not share it with third parties without consent. Additionally, we use advanced LLMs and NER models to ensure customer-specific sensitive content is obfuscated before usage.

How is customer or tenant data used by the AI?

Customer/Enterprise data is used to improve the AI’s responses and provide personalized service. It is not used for any other purposes without explicit consent.

Can customers opt out of data collection?

Yes, customers have the option to opt out of data collection. Administrators for a given Tenant/Enterprise can do this through the settings in the customer portal.